We do our best to ensure that all orders are fulfilled in a timely manner.

 

 

All parcel orders are shipped via standard shipping, typically by UPS or FedEx and may be subject to delays due to factors beyond our control such as but not limited to: traffic; weather; labor strikes; technical malfunctions; unusual delivery volume; lost packages; and damage to packages. Superior Home Supplies cannot be held responsible for these delays. If your order has been delayed due to factors that we can control, we will make reasonable efforts to compensate you for these delays.

 

 

All freight shipments require a delivery appointment and signature. Please inspect and take photos of all sides of the product(s) BEFORE signing for the delivery. If you sign for a delivery and damage is immediately visible upon a basic visual inspection you will forfeit any rights to compensation. If you discover damage please write "Damaged - refused" on the freight document, refuse delivery, and notify us immediately with the photos you have taken.

 

 

Once you have accepted delivery of your undamaged freight shipment, be sure to unbox the item(s) within the next 24 hours and report any concealed damage immediately. Please include photos of the concealed damage along with the photos you took of the undamaged shipment prior to signing for the shipment.

 

 

If you follow the above procedures we will ALWAYS be able to send out replacement items immediately (subject to product availability). If you fail to follow the above procedures we may, at our sole discretion, take steps to find a positive resolution to the situation.

 

 

We ensure that all products are in new condition when handed off to a freight carrier. Please understand that we do not operate the trucks that deliver your order. When ordering high-value products (particularly freight shipments) it is your responsibility to inspect your shipment and products in a timely manner.